Terms of service

Platform: The website ekaacandles.myshopify.com (the “Site”) is owned and operated by Ekaa Candles (referred to as “Ekaa Candles”), a company incorporated under the applicable laws and having its registered office at Divniti Homes, Kanpur -208026 .  These Terms of Use govern your use of the Site and the services and products offered through it.  By accessing or using the Site, you agree to be bound by these Terms along with our Privacy Policy and Cancellation/Refund Policy .

Eligibility: The Site is intended for use by adults. If a minor accesses the Site, it is assumed the access is under the supervision of a legal guardian .

User Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You accept responsibility for all activities that occur under your account .  You should notify us immediately if you suspect any unauthorized use of your account.

Product Information and Pricing: While we strive for accuracy, product descriptions, pricing and availability may contain errors or inaccuracies and may not always be complete or current . We reserve the right to correct any errors and to change or update information at any time without prior notice .

Order Acceptance and Cancellation: Orders placed through the Site constitute an offer to purchase products. We may accept or decline your order at our sole discretion. We may cancel orders (or supply less than the quantity ordered) in case of stock shortages or other issues, and will notify you accordingly .

Shipping and Handling: Shipping timelines are stated in our Shipping Policy. Risk of loss and title pass to you upon delivery .

Returns and Refunds: Our Returns and Refund Policy (Section 1 above) governs all returns, replacements and refunds .

Reviews and User Content: Users may post reviews, comments or other content, provided it is not obscene, illegal, defamatory, threatening or infringing on intellectual property rights. We reserve the right to remove or edit such content .

Intellectual Property: All content on the Site—including text, graphics, logos, images and software—is the property of Ekaa Candles and is protected by applicable intellectual property laws . You are granted a limited, non‑exclusive, non‑transferable licence to access and make personal, non‑commercial use of the Site .

Indemnity and Limitation of Liability: You agree to indemnify Ekaa Candles against any claims arising from your breach of these Terms. We are not liable for any indirect, incidental or consequential damages arising from your use of the Site .